Friday, February 11, 2011

Customer service fail

So Typepad decided to dump the Widget Gallery.  This did not make the natives happy, especially when Typepad answered the question of why:

Screen shot 2011-02-11 at 3.01.11 PM

You know, it's not like Typepad is a free service, like Blogger.  Failing to keep features up to date and them dumping them instead of getting them caught up is pretty damn lame.  When I moved my previous blog from Blogger to Typepad, it was because I felt it was worth the cost to upgrade.  Might be time to reconsider that.

Even lamer is how they specifically ignored comments asking why they didn't update the Gallery instead of just dumping it and replacing it with a "recommended article" that lists a whopping seven major widgets.

Yeah.  Customer service FAIL.  To the point where I might look into going back to Blogger.

Update: Looked into Blogger and unfortunately they don't support importing from Typepad.  In addition, if you cancel Typepad your blog is "no longer accessible online".  So in other words, once you're with Typepad, you're with Typepad for life, unless you want your blog to disappear from existence.  Lovely.

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