Wednesday, June 8, 2011

Great moments in bad publicity - Delta Airlines

Delta Airlines charges returning troops $2800 in extra baggage fees.

According to the story Delta changed its baggage policy because of this story, but it took two of the soldiers making a vid and posting it to YouTube (and the resulting outrage) to shame the airline into adhering to the policy as is was communicated to the Army and troops.  But bad publicity is bad publicity and the damage is done.  I know I'd think twice about booking a flight on Delta just because of this incident.  It's not like there aren't other options when taking to the unfriendly skies.

You would think that if there was company policy that Delta would make sure their employees were up on, it would be anything and everything to do with accommodating our troops.  I have a feeling someone is out of a job - or at least "reassigned" - at Delta today.

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